FAQ

Have questions about Easysize?

Below you’ll find Frequently Asked Questions (FAQ) and answers about Easysize, FitQuiz and EDNA.

What is Easysize?

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Easysize is an easy-to-use tool for apparel and footwear shoppers recommending the perfect fit based on their personal preferences and taste. Brands use Easysize to give a hassle-free fitting experience online to their shoppers, grow conversion and to reduce unnecessary returns.

Who is Easysize for?

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Easysize is for anyone who has an online fashion store. The Easysize plugin is integrated to the store and used by its shoppers to recommend the perfect fit based on their personal preferences and taste.

How easy is it to implement Easysize?

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Integrating the Easysize plugin on your store is a quick and straight-forward process. It may require some initial setup, depending on your platform but our Customer Success and technical team will be more than happy to assist you.

I don't have a technical or design background. Can I get Easysize on my store?

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Absolutely! As part of the Easysize integration service, our Customer Success and Integration team is more than happy to support you alongside; from start to launch.

How does Easysize recommendations work?

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Easysize uses machine learning and AI to calculate the perfect size based on the shopper's style preferences and matching customer profile's shopping behaviors.

Is Easysize mobile optimized?

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Yes! Easysize works perfectly on mobile devices and is 100% mobile responsive for any device.

Which product categories can I use Easysize for?

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The Easysize solution has been designed for:

  • Female and male clothing (shirts, dresses, pants, jeans, blazer, jackets, tops, bottoms, skirts, shorts, outerwear, etc.)
  • Activewear (yoga, running, boxing, cycling etc.)
  • Swimwear (bikini, swimsuit, tankini, wetsuits, onepiece)
  • Footwear (Stilettos, sneakers, boots, sandals, ballet flats, etc.)
  • Loungewear & Sleepwear
  • Workwear (like: medical scrubs, nautical wear etc.)
  • Outerwear (coats, leather jackets, ski jackets, down parkas)
  • Modest Wear
  • Ethnic Wear

We support sustainable brands. Easysize has worked with pre-owned fashion retailers and vintage fashion stores.

Which product categories can I not use Easysize for?

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At this time, the Easysize solution does not support:

  • Apparel for Kids
  • Unique-sized items or made-to-measure wear (tailored wedding dresses or haute couture items)
  • Accessories such as: Jewellery, socks, belts, caps, beanies, hats, etc.
  • One-size only items (like beanies, scarves, capes, ponchos etc.)

Contact us if you think we should...!

I am a new brand/store with few to no orders (yet). Can I use Easysize?

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You sure can! We will just need a bit of extra information from you about your brand and different products' fit and size. This allows us to integrate the recommendation tool to work in your online store. How? We use millions of data points from other similar fashion brands just like yours to design our solution to fit your needs.


Contact us today for our team to find out how to get started

Can Easysize be customized to my brand in design & language?

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Absolutely! The Easysize team can personalize the design to get your own custom icon, colour and font type to match with your brand identity. You can have the Easysize solution in any language you want.

Which e-commerce platforms does Easysize integrate with?

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Easysize integrates with the following platforms:

  • Shopify
  • Custom built platforms

Contact us to learn more how our team can help you get started today. Our quickest integration takes less than two weeks

Does Easysize Fit Quiz capture any sensitive information?

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Easysize is 100% GDPR compliant and obliges with the California Consumer Privacy Act (CCPA). We do not collect or store any sensitive or personal information (such as shoppers' names, addresses, emails or credit card information).

What payment methods do you accept?

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We accept PayPal, credit card payments and bank transfer.

Do you offer annual plans?

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We do offer annual plans. Contact us at info@easysize.me for more information

Do you need me to provide size charts or garment measurements?

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No measurements needed! The Easysize solution focus on shoppers' fit and sizing preferences. The solution doesn't require any body measurements, weight, body scans of your shoppers. This means, your brand won't need to share this with our team during the integration process of the solution.

The EDNA app, what is that?

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EDNA is a Shopify chatbot app for merchants already using an email solution (Mailchimp or Klaviyo). EDNA has been designed for fashion brands to collect post-purchase product feedback from existing customers.

What does EDNA mean?

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EDNA is an abbreviation for Easysize DNA, or EDNA :) EDNA is the official name of a post-purchase customer feedback app available for download on Shopify marketplace.

How easy is it to implement EDNA?

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As a merchant, this is how EDNA works:

  • Install EDNA from the Shopify app store
  • Integrate your email solution with EDNA through a simple-click
  • Tell EDNA about your products (i.e: gender & fashion categories)
  • Create your first email campaign to send out a chatbot feedback survey. Once the campaign is set in EDNA it gets sent via your email solution (Mailchimp or Klaviyo) to your customers.
  • Collect feedback on your fashion items (i.e: shirts, pants, dresses etc.)
  • See the results in your dashboard

Who is EDNA for?

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If you are a fashion merchant on Shopify and you are eager to capture valuable insights on your shoppers´ preferences and experiences, EDNA is for you!

How does EDNA work?

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Based on insights from the fashion industry, the pre-made chatbot survey questions have been tailored for the specific fashion categories you wish to obtain feedback for.
EDNA uses data on fashion items to create the feedback chatbot questions for the items you choose to send your post-purchase feedback campaign for.

Which product categories can I use EDNA for?

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EDNA has been designed for:

  • Female and male clothing (shirts, dresses, pants, jeans, blazer, jackets, tops, bottoms, skirts, shorts, outerwear, etc.)
  • Activewear (yoga, running, boxing, cycling etc.)
  • Swimwear (bikini, swimsuit, tankini, wetsuits, onepiece)
  • Footwear (Stilettos, sneakers, boots, sandals, ballet flats, etc.)
  • Loungewear & Sleepwear
  • Workwear (like: medical scrubs, nautical wear etc.)
  • Outerwear (coats, leather jackets, ski jackets, down parkas)
  • Modest Wear
  • Ethnic Wear

Which product categories can I not use EDNA for?

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At this time, EDNA cannot collect feedback for:

  • Apparel for Kids
  • Unique-sized items or made-to-measure wear (tailored wedding dresses or haute couture items)
  • Accessories such as: Jewellery, socks, belts, caps, beanies, hats, etc.
  • One-size only items (like beanies, scarves, capes, ponchos etc.)

Contact us if you think we should...!

Which email platforms does EDNA integrate with?

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EDNA supports one-click integrations with MailChimp and Klaviyo from your Merchant Shopify dashboard. Our team is planning to integrate with more email providers, so please contact us if the email platform you are using is not supported.

Can I personalize my post-purchase feedback campaign and survey?

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Yes! We know the importance of brand consistency across platforms. You can modify your post-purchase email campaign and survey by personalizing it with your brand´s logo, set the language of your preference and add custom requests such as review requests or promotional codes to activate your shoppers. Please contact our Customer Success team if you want to make a custom request

What are the benefits of using a chatbot to capture post-purchase feedback?

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89% of all customers who open EDNA complete the feedback survey. The secret to success? Shoppers are more likely to complete a survey when presented in the form of a chatbot. They can simply select one of the pre-defined options thus making it easier for them to reply, especially on mobile phones.

Does EDNA App capture any sensitive information?

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EDNA is 100% GDPR compliant and obliges with the California Consumer Privacy Act (CCPA). We do not collect or store any sensitive or personal information (such as shoppers' names, addresses, emails or credit card information).

Can’t find your question here? Contact us at info@easysize.me