What we're looking for
We are hiring a Customer Success manager who’s smart, curious, compassionate and ready to assist our clients with onboarding and smooth experience! We care deeply about building strong, long-term relationships with our customers, so we’re looking for candidates who can balance the need to move fast with a personal approach at the right pace for each customer. The position is part-time with a possibility to become a full-time position in late 2021. The position is remote.
Our customers are small and medium-size online fashion brands. Your role is to be their go-to person from the moment we sign them and for the rest of their time with our company.
Onboarding of new customers and assisting our integration team with integrations. Essentially, you will be a bridge between our tech team and customer's business and tech teams to ensure that the integration goes as smooth and as fast as possible.
Communicating with customers on a regular basis to update them on new product features, case studies, identify their needs etc.
Having regular check-in calls and conversations.
Updating customers with monthly performance reports and evaluate their satisfaction.
Building long-term and trusted relationships with our customers and ensure high satisfaction, low churn and ever increasing CLV.
Handling customer complaints and passing it to our product and tech teams, following up in a timely manner to ensure resolutions.
Representing our company and values
You will work directly with our Senior Customer success manager, integration team and COO. Though this job starts out as a part-time position, there will be an opportunity to transition into a full-time position.
1-2 years of experience in similar positions – especially within SaaS B2B tech industries and dealing with customers from SMB segments. Previous experience in fashion retail or fashion e-commerce is a bonus.
You are a quick learner.
You are fluent in English and have outstanding written and verbal communication skills.
You are great at multi-tasking, prioritising and managing your time effectively.
You have experience using CRM systems (ideally, Hubspot), task management systems (JIRA), Slack.
Most importantly, you are great at communicating and have a high level of emotional intelligence.
How to Apply
Does this position sound like a good fit? Email us at.
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